In heaven, we are dedicated to all kind, individual care, and an integral part of that mission is ensuring spontaneous and safe operation, especially about our digital infrastructure. In May 2024, we experienced a network blockage, which affects many ascending systems, including our website and internal applications. This article provides an update on the steps taken by us to increase the event, restoration process and the flexibility and safety of our network.
Understanding network blockage
On May 10, 2024, on CST at around 9:30 pm, our monitoring system alerted us to a network discrepancy affecting many servers and applications. This issue led to recession and intermittent access problems for our patients, carers and employees. Immediately, our IT teams took action to identify the root cause and reduce the impact.
Initial investigations revealed that the obstruction was due to a distributed refusal-service (DDOS) attack, which is a malicious attempt to overload our servers with traffic, making them unanswered. The attack took advantage of a vulnerability in the infrastructure of our network, which made our servers heavy with the flood of upcoming data packets.
As soon as the issue was identified, we implemented our incident response plan. This included activating our network operations center (NOC) and attaching our cyber security experts and external partners to assist in mitigation and recovery process. We also informed the law enforcement and are working closely with them to investigate the source of the attack.
Restore system and services
Our first priority was to stabilize the network and restore important systems and services. We implemented traffic filtering and routing measures to block malicious traffic and drove it away from our server. By 1:00 noon, we had successfully reduced the attack, and our systems started returning to normal functionality.
To ensure a smooth recovery, we followed a careful, phased approach, bringing the system back online to avoid online disruption. By 6:00 pm, all important applications, including our electronic health record system, were completely functional, and our website was accessible to the public.
We understand that any disruption in our services can affect the care that we provide and can cause discomfort to our patients and carers. That is why we had backup procedures to ensure the continuity of care during the blockage. Our carers used established downtime procedures including manual procedures to continue safe and effective care for our patients.
Flexibility and safety
While we were able to reduce the rapid attack and restore our system, we recognize the importance of constantly increasing the flexibility and safety of our network. For example, we are taking the opportunity to strengthen our defense and implement several measures to reduce the risk of similar incidents in the future:
- Upgrade Network Infrastructure: We are investing in advanced network infrastructure upgrade to increase our DDOS security capabilities. This involves implementing the next generation firewall, improving traffic filtering and increasing bandwidth capacity to better handle high-vantage attacks.
- Increase in monitoring and detection: We are first expanding our monitoring and detection abilities to identify potential hazards. This involves deploying advanced behavioral analysis tools that may detect discrepancy activity and potential security violations in real time.
- Strengthening cyber security training: We are strengthening our commitment to cyber security awareness and training for all employees. This includes regular simulation, fishing tests and educational programs to ensure that everyone understands their role in maintaining a safe digital environment.
- Strengthening third-party sellers: We are doing extensive reviews of our third-party vendors and partners to ensure that we follow our stringent safety standards. This involves assessing their cyber security practices, implementing additional safety controls and shaking data and establishing clear guidelines for safety.
- Applying excessive measures: To ensure uninterrupted operations during future events, we are setting fruitless systems and backup sites. This involves diversification of our network infrastructure in many data centers and cloud providers, ensuring that important services are also accessible to the disruption.
Impact and recovery effort
Network blockage affected many ascetic facilities and operations across the country. While there was no violation of sensitive data or patient’s information, we recognize the disintegration caused by our day-to-day operation. Here is the impact in major areas and our recovery efforts:
- Patient care: Our top priority provides safe and effective patient care. During the blockage, our carers applied rapidly installed downtime procedures, ensuring that the patient safety was never compromised. While some non-intelligent services were temporarily affected, we ensured that immediate and emergency care needs were addressed without delay.
- Electronic Health Records (EHR): Our EHR system was temporarily affected by obstruction, delaying reaching the patient’s record. However, our care -careful offline was capable of using documentation methods, and all patient data remained safe and confidential. We have since restored complete functionality in our EHR system, and patient records are now accessible as usual.
- Scheduling and appointments: Network issues created temporary disruption in our scheduling system, influenced appointment booking and reminder. We are working closely with patients to reinstate any affected appointments and ensure continuity of care. We have also implemented additional backup measures to ensure scheduling accuracy and reliability in future.
- Billing and Insurance: There was a slight delay in insurance claims and patient billing due to network blockage. Our teams are working diligently to solve these delays, and we are coordinating with insurance providers to ensure timely reimbursement. We apologize for any inconvenience and are taking steps to prevent similar issues in the future.
Learned a lesson and improvement in future
As we reflect this phenomenon, many major lessons have come out which will shape our future strategies:
- Importance of active defense: This phenomenon underlines the need for developed nature of cyber threats and the need for active defense measures. We are committed to stay ahead of emerging dangers by constantly evaluating and upgrading our security currency.
- Flexibility through excesses: The value of excess and backup systems is reinforced. We are investing in diverse network paths and distributing infrastructure to ensure uninterrupted operations in front of important cyber events.
- Cooperation and partnership: Effective response and recovery rely on strong participation. We are grateful to the support and cooperation of our external partners and law enforcement agencies, and we will continue to promote these relationships to increase our collective cyber flexibility.
- Clear and transparent communication: We recognize the importance of clear and timely communication during such events. Moving forward, we will enhance our communication strategies to keep our patients, carers and stakeholders reported during similar events.
looking ahead
As we proceed, as we move forward, ascending to the protection of our systems and data when providing uninterrupted, extraordinary care. We see this phenomenon as an opportunity to strengthen our defense and improve our ability to withstand future cyber challenges.
We express our sincere gratitude to our patients, carers and partners for our understanding and support during this time. Your patience and cooperation to work to solve this issue have been priceless.
Finally, we want to assure all that the safety and privacy of the patient’s information is our extremely priority. We will continue to invest in the latest techniques, train our workforce, and cooperate with industry experts to be at the forefront of cyber security.
Thank you for increasing your trust. Together, we will continue to provide compassionate, personal care supported by a flexible and safe digital foundation.
For further updates and information, please visit our website or follow us on social media.
Frequently asked questions (FAQs)
Question: Is my personal information and medical data safe? We have strong safety measures to protect your privacy, and we constantly monitor our system to detect and prevent unauthorized access.
Question: What steps are being taken to prevent similar incidents in future? A: We are taking extensive steps to enhance the flexibility and safety of our network. This includes upgrading our network infrastructure, improving monitoring and detection capabilities, strengthening cyber security training and strengthening the safety practices of our third-party vendors.
Question: How will it affect my upcoming appointments or scheduled processes? A: We are working closely with patients to ensure continuity of care. If your appointment or procedure is affected, our team will contact you to re -reset directly. We are trying our best to apologize for any discomfort and adjust your needs.
Question: Is there any financial implication for patients due to billing delay? We are working closely with insurance providers to ensure timely reimbursement, and any delay will be resolved without financially affecting our patients.
Question: How can I inform about the future updates? A: Please visit our website or follow us on social media for the latest update. We are committed to transparent communication and will provide further information along with being available.
Once again, we thank you for your understanding and support during this time, and we confirm our commitment to provide safe, effective and uninterrupted care.
Ascensionmay 2024
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