KWSP, or Kumpulan Wang Simponan Pecarja (in Malay), is the staff provident fund of Malaysia, a statutory body that manages the retirement savings of private sector employees in the country. A certain percentage of the salary of each employee and employer employee contributes to this fund, which can be withdrawn on retirement.
With the KWSP online portal, members can easily access their accounts, check their savings balance, update personal details and do various other tasks. This guide will take you through the KWSP login process step by step, as well as providing troubleshooting tips and additional relevant information.
Step-by-step kwsp login guide
Required conditions
supported devices
You can access the KWSP online member portal on various devices, including:
- Personal computer (PC) or laptop with an internet connection and a compatible web browser.
- Smartphone and tablet with an internet connection, where you can use the portal through a mobile web browser or KWSP mobile app, which is available for both Android and iOS devices.
Kwsp login process
The following stages outline the KWSP login process for the online member portal:
- Go to the official website: Open your web browser and navigate on the official KWSP website on https://www.kwsp.gov.my/. The website is available in Malay and English.
- Select member login: On the homepage, see the “login” section on the right. Click on the “I-Caun (Member)” button.
- Enter your ID: On the login page, you will be motivated to enter your ID. Input your 12-conductive KWSP ID or I-Caun ID. Make sure you enter the right ID, as many failed login efforts can temporarily lock your account for security reasons.
- Input your password: After entering your ID, you will be directed to another page where you will be asked for the key in your password or pin. Type in your password, ensure that you maintain the correct uppercase and lowercase letters, as the password is a case-sensitive.
- Solve the captcha: Under the password field, you will see a captcha image with number and/or letters. Enter the characters you view in the image in the box provided. This step is an additional safety measure to verify that you are a human user.
- Click on the login: Once you enter your ID, password, and solve the captcha, click on the “Login” button.
If your credentials are correct and your account is in good position, then you should now log in to your Kwsp I-Caun. Now you can use various facilities and services provided through the online member portal.
Troubleshooting and FAQ
I forgot my KWSP password. How do I reset it?
If you have forgotten your KWSP password, you can reset it by following these steps:
- Visit the KWSP website and click on the “I-Caun (Member)” login button mentioned in the login process above.
- Under the login field, you will see a link that says “Lupa Kata Laluan?” (Forgot the password?). Click on this link.
- On the next page, you will be asked to enter your KWSP ID and email address connected to your KWSP account. Provide the required information and click on “Huntar” (submit).
- Check your email inbox (including spam folder) for an email of KWSP, which has instructions to reset your password. Follow the instructions to create a new password.
- Once you successfully reset your password, you can use your new credentials to log in in your KWSP I-Caun.
What should I do if I forgot my KWSP ID?
Receiving your KWSP ID can be done through the following stages:
- Visit the KWSP website and navigate on the “I-Caun (Member)” login section.
- Under the login field, find the link that says “Lupa Number Kwsp?” (Forgot KWSP number). Click on this link.
- On the next page, you will be asked to provide your full name, your date of birth, and your email address according to your IC number (identity card number) or passport number, your IC or passport.
- After entering the required details, click on the “Czech” (check) button.
- Your KWSP ID will be sent to the email address connected to your KWSP account. Check your inbox (including spam folder) for your KWSP ID email.
I am having trouble logging in. What could be the issue?
There can be many reasons that you are facing issues logging in your KWSP account:
- Wrong ID or Password: Make sure you are entering your KWSP ID and password correctly, paying attention to uppercase and lowercase letters.
- Locked account: Many failed login efforts can be temporarily locked to your account for safety reasons. You have to wait a while before trying to log in again, or you can contact the KWSP directly for help.
- Old Browser: Make sure you are using an updated web browser which is compatible with the KWSP website.
- Internet Connection: A slow or unstable internet connection can cause issues with loading login page or reaching your account. Try to switch to more stable connections or restart your router.
- Captcha error: Make sure you are entering the right characters displayed in the captcha image. If you are unable to read the captcha, click on the refresh icon to generate a new new.
How do I update my personal information to my KWSP account?
Once you successfully log in to your Kwsp I-Caun, you can update your personal information by following these steps:
- On the i-Caun dashboard, search for “Kemaskini Maklumat Peribadi” (individual information update) section.
- Click on the link “Camascini Makramat Peribari”, which will direct you to a page where you can review and update your personal details.
- Here, you can change your address, contact information, email address and other relevant personal information.
- After making the necessary changes, click on the “Camaskini” (update) button to save your updated information.
Can I watch my Kwsp Balance online?
Yes, checking your KWSP balance is one of the main features of the online member portal. Once you log in to your I-Caun, you can see your latest account balance, transaction history and other related information. Displayed balances include your total savings in all three accounts: Account 1, Account 2 and Sharia-Monetary Account.
Are there any safety precautions that I should take while logging into my KWSP account?
To ensure the safety of your KWSP account, it is important to follow these precautions:
- Keep your KWSP ID, password and personal information confidential. Do not share your login credentials with anyone.
- Avoid writing your password or save it in the file on your device. Instead, consider using a safe password manager.
- Regularly update your password and easily avoid using an estimated password, such as your date of birth or family members.
- Make sure you are reaching the official KWSP website and starts with the URL “https”, indicating a safe connection.
- Log out from your KWSP account when using public or shared computers, and avoid saving your login credentials on such devices.
- Be cautious with fishing efforts and never click on the link or do not provide your login information in response to unwanted emails or messages.
conclusion
Accessing your KWSP account online is a convenient way to manage your retirement savings and to be updated on your contribution. By following the step-by-step login process mentioned in this guide, you can safely log in to your Kwsp I-Caun and avail various features offered by the online member portal. Remember to keep your login credentials safe, update your personal information regularly, and follow the best practices for your account safety. For further help or more detailed information, you can always reach KWSP directly through your provided contact channels.
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